Intake and triage
We determine impact, urgency, processes involved and available information.
Quickly restore the continuity of your Novulo application
A critical Novulo issue can directly affect customers, employees, revenue and even your reputation. We combine senior technical expertise and domain knowledge to find the cause, limit the impact and restore the application in a controlled manner.
When immediate help is needed
Disaster recovery is intended for situations where waiting for normal planning is not a realistic option.
- A business-critical process, integration or deployment has stalled.
- Data has been processed incorrectly and must be safely recovered or corrected.
- Invoicing, renewal or any other periodic run causes errors.
- The internal team temporarily lacks the specialist knowledge to find the cause.
From incident to controlled recovery
Diagnosis
A senior specialist examines logs, configuration, data and recent changes.
Recovery
We implement the chosen solution in a controlled manner and validate the result.
Aftercare
You will receive clear feedback with risks and preventive recommendations.
What you can expect from us
- Quick overview and clear control during a stressful situation.
- A solution that takes data, processes and dependencies into account.
- Direct contact with senior Novulo specialists.
- Practical recommendations to prevent a similar incident.